Elyssa Burgess

Participating in the ACI program through ICCIE helped open my eyes to new ways to think of all of the working parts of managing, owning and providing services to a captive. As an auditor, I was very in tune with the numbers side of the operations before joining, but this program has helped me develop better relationships with my clients by gaining a better understanding of the management side and the problems management faces as part of operating a captive. Having better conversations with clients to help problem solve has allowed me provide a better service to the captive clients that I serve, and I owe this better understanding to the knowledge I gained through the courses with ICCIE.

Completed designation June 9, 2017