Participating in the ACI program through ICCIE helped open my eyes to new ways to think of all of the working parts of managing, owning and providing services to a captive. As an auditor, I was very in tune with the numbers side of the operations before joining, but this program has helped me develop better relationships with my clients by gaining a better understanding of the management side and the problems management faces as part of operating a captive. Having better conversations with clients to help problem solve has allowed me provide a better service to the captive clients that I serve, and I owe this better understanding to the knowledge I gained through the courses with ICCIE.

Completed designation June 9, 2017